Return and Refund Policies 

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  You can return your items within 30 days from the delivery date of your order for any reason.
  
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  info@awwoutfit.com , you will receive an email within 48 business hours with the return address or a return label.
  
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  return is Free, you only need to download and print the label.
  
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Who pays the return costs?

return case

Who pays the return cost?

Defective products: This applies when the product is incorrect, damaged by the transport company, has a factory defect at the time of delivery, or if you have received a product other than what you purchased. In such cases, please contact us as soon as possible, within 48 hours of receipt, and attach photos of the product's condition.

awwoutfit

Who pays for returns if the customer has changed his mind, is not satisfied, or does not want the product?

The buyer

Exchanges:

The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.

Do you have restocking fees?

No, the return at awwoutfit.com is free, according to the aforementioned conditions, there is no supply charge.

Return and refund procedure

To receive a refund for the returned product, please follow the step-by-step procedure below:

Step 1. awwoutfit.com  by email, sending your return request to  info@awwoutfit.com  must include the following information: the order number, the product reference, and the reason for the return. 

Step 2. Process the return request.  Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned. In case of returning more than one item, items needs to be returned separately. 

Step 3. Return of your product.  You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.

Step 4. The refund term is within 10 days. awwoutfit.com  will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract. 

The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at  info@awwoutfit.com 

Order Cancellation: 

To cancel an order, please contact us immediately after the purchase by email at info@awwoutfit.com , indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.

Please be aware that if the order is canceled at the customer's request, a 5% payment processing fee will not be refunded.

Clothing items priced above $450 are non-returnable.